Returns & Refunds
Not the right fit? No stress. Here's everything you need to know about returning or exchanging your Lemons On Fire order.
Request Return
Email us within 14 days of delivery with your order number.
Ship It Back
Pack the item unworn, with tags, and send it to our return address.
Get Refunded
Once inspected, your refund is processed to the original payment method.
Return Eligibility
To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Items showing signs of wear, damage, or alteration will not be accepted.
Return Window
You have 14 days from the date of delivery to request a return. Requests made after this window will not be accepted.
How to Start a Return
To begin a return, email our support team at support@lemonsonfireclothings.com with your order number and the reason for the return. We'll respond with return instructions and the address to send your item back to.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as Final Sale or purchased during clearance events.
- Items that have been worn, washed, or altered from their original condition.
- Gift cards and promotional items.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5-7 business days. Please note that your bank or card provider may take additional time to reflect the refund.
Exchanges
If you need a different size or color, we recommend returning the original item for a refund and placing a new order. This ensures you get your replacement item as quickly as possible.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos of the item and packaging. We'll arrange a free replacement or full refund at no extra cost to you.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. In such cases, Lemons On Fire will cover the cost of return shipping.