Information We Collect

When you visit or shop on Lemons On Fire, we collect information you provide directly and information gathered automatically as you browse.

• Personal Details: name, email address, phone number, shipping and billing address when you place an order or create an account.
• Order Information: products purchased, order value, payment status, and order history.
• Account Information: username, password (encrypted), and preferences if you register on our site.
• Technical Data: IP address, browser type, device type, and pages visited, collected automatically through cookies and analytics tools.
• Communication Data: messages you send us through the contact form, email, or customer support channels.

How We Use Your Information

We use the information we collect strictly to operate and improve Lemons On Fire, including:

• Processing and fulfilling your orders, including shipping and delivery updates.
• Communicating with you about your order, account, or customer service requests.
• Sending promotional emails or offers, only if you have opted in to receive them.
• Improving our website, product range, and overall shopping experience.
• Preventing fraud and maintaining the security of our platform.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your cart items, and understand how visitors use our site.

Sharing Your Information

We do not sell or rent your personal information to third parties. We only share your information with:

• Shipping Partners: to deliver your order to your address.
• Payment Processors: to securely process your payment.
• Service Providers: such as email or analytics platforms that help us run our business.
• Legal Authorities: if required by law or to protect our legal rights.

Payment & Order Data

All payments made on Lemons On Fire are processed through secure, industry-standard payment gateways. We do not store your full card details on our servers. Payment providers handle this information under their own strict security and privacy standards.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including order history, legal, accounting, or reporting requirements. When no longer needed, your data is securely deleted or anonymized.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Withdraw consent to marketing communications at any time.
• Object to or restrict certain types of data processing.

To exercise any of these rights, contact us using the details below.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. While we strive to protect your data, no method of transmission over the internet is 100% secure.

Children's Privacy

Lemons On Fire does not knowingly collect personal information from children under the age of 13. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Updates will be posted on this page with a revised "Last Updated" date.